Version 1.1 — September 30th, 2026. This version applies when made available and accepted where acceptance is required; it does not retrospectively reduce rights under an earlier contract.
This page explains the routes available under the Paid Terms, Stars and Treats Terms and Boutique Terms of Sale. It does not reduce any of those rights.
Cancel a subscription renewal#
Use the online cancellation function in your account/billing area or write to hello@kinkverse.org. Cancellation stops the next renewal; ordinary access continues until the paid-through date. We confirm the end date. No account deletion or reason is required. A technical failure of a payment-provider portal does not prevent you notifying us.
Withdraw from a recent contract#
Withdrawal and cancellation are different. A consumer normally has 14 days from the subscription or Stars purchase contract to withdraw; for physical goods the normal period begins on receipt, subject to the applicable rules and exceptions.
Use the online withdrawal function or send a clear withdrawal statement to hello@kinkverse.org. Include the transaction reference and a means to identify the order. The statutory model form is optional. We acknowledge online withdrawal on a durable medium.
For Plus, a lawful proportion for service already supplied may be due only where immediate supply was expressly requested and the required information was provided. For Stars, merely receiving or allocating credits does not waive withdrawal from unused purchased units. Refunds legally due are made within the applicable period, normally 14 days from notice; physical-goods refunds may be withheld until the goods or proof of return are received where the law permits.
Telegram purchases#
Use /paysupport in the relevant official bot or our email contact. Refunds for a Telegram Stars payment use the original Telegram refund route where applicable, not a conversion to cash. Your rights concerning an internal Stars purchase are separate from Telegram’s conditions for acquiring Telegram Stars.
Service closure, account termination and errors#
If we terminate paid service or genuinely close it, we refund the unused prepaid service portion, without excluding a greater mandatory remedy. Duplicate charges, non-supply, lack of conformity and eligible unauthorized-payment claims are reviewed on their facts. A “no cash-out” rule is not a refusal of statutory refunds. A moderation decision does not automatically confiscate all unrelated earned balances.
Boutique orders and Treats#
For a qualifying cancellation or return, the Boutique refunds the cash amount legally due and restores the Treats attributable to the returned items. A discount is not refunded as the undiscounted list price in cash. Shipping is payable in money, but standard outbound shipping is refunded where withdrawal law requires it. Genuine personalized-goods and unsealed-hygiene exceptions are described in the Boutique Terms of Sale; ordinary print-on-demand is not automatically exempt.
Delete your account#
Account deletion stops future subscription billing and removes personal content subject to lawful retention and technical removal limits. It is not a condition for cancellation and does not automatically resolve every separate order or withdraw from an already used purchase. We explain remaining rights and balance consequences before deletion. Privacy requests are free of a subscription requirement.
Changes in version 1.1#
No substantive change; the version number is aligned with the other documents.